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Refund Policy

Last Updated: January 1, 2026

At Xtream Codes, we want you to be completely satisfied with your IPTV streaming experience. This Refund Policy outlines the terms and conditions under which you may request a refund for your subscription.

1. Refund Eligibility

You may request a refund if the following conditions are met:

  • The refund request is submitted within 7 days of your original purchase date.
  • You have experienced a genuine technical issue that our support team was unable to resolve.
  • The service did not match the description provided on our website.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The refund request is submitted after 7 days from the purchase date.
  • You have already received and used a significant portion of your subscription.
  • Your account was suspended due to a violation of our Terms of Service.
  • You have previously received a refund from Xtream Codes.
  • The issue is related to your internet connection, device, or third-party software, not our service.

3. How to Request a Refund

To request a refund, please follow these steps:

  • Send an email to help@catchontv1.email with the subject line "Refund Request."
  • Include your full name, email address used during purchase, and the reason for the refund.
  • Our support team will review your request and respond within 24-48 hours.

4. Refund Processing

If your refund request is approved:

  • Refunds are processed within 5-7 business days from the approval date.
  • The refund will be credited to the original payment method used during purchase.
  • Your Xtream Codes subscription will be deactivated upon refund processing.

5. Free Trial

Our 24-hour free trial does not require payment. Since no payment is involved, there are no refunds applicable for free trial users. If you have questions about the trial, visit our free trial page or contact our support team.

6. Contact Us

For any refund-related inquiries, please reach out to us: